Privacy Policy

Last updated: 24 February 2025

1. Information About the Data Controller

The company responsible for processing the data collected through the website https://cerrajerolocksmith.com (hereinafter, the “Website”) is Cerrajería Locksmith Marbella S.L., with registered office at Calle Nuestra Señora de Gracia Nº 26, Centro de Negocios Gracia Offices, 29602 Marbella (Málaga), Spain, and C.I.F.: B92871151.

You can contact us at:

Email: clmspainlocks@gmail.com
Phone: (+34) 655 54 28 24

2. Purpose of Data Processing

At cerrajerolocksmith.com, we process the personal data collected through the Website for the following purposes:

  • To contact you in order to confirm an appointment.
  • To manage and respond to information requests submitted through the Website forms.
  • To maintain the commercial relationship, in the event of service contracting, as well as for administrative management and service improvement.
  • To send newsletters and commercial communications related to promotions and locksmith and security services.

Explicit consent
By completing any contact or subscription form on our Website, the user agrees to the storage of the information provided and to receiving commercial communications. You may unsubscribe at any time by following the instructions included in each email or by writing to clmspainlocks@gmail.com.

How long do we keep your data?

Personal data will be kept for as long as the commercial relationship is maintained or until the user requests its deletion.

3. Legal Basis for Processing

The processing of personal data is based on:

  • The user’s consent when submitting information through the Website.
  • The performance of a contract or pre-contractual request when hiring a service.
  • Legitimate interest in maintaining communications with users who have requested information.

Mandatory data
If the user does not provide the required data, or provides incorrect information, we will not be able to process the request or provide the requested information.

4. Data Recipients

Data may be shared with other companies within the Cerrajería Locksmith Marbella S.L. group for internal administrative purposes.

In addition, we work with service providers who comply with data protection regulations, including:

  • Web Hosting: IONOS by 1&1
  • Email Marketing: Brevo (formerly Sendinblue)

5. User Rights

As a user, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request the deletion of your data when it is no longer needed
  • Restrict the processing of your data in specific circumstances
  • Object to the processing of your data for commercial purposes
  • Request data portability to another provider

How to exercise your rights

You may exercise these rights by sending an email to clmspainlocks@gmail.com or by writing to our postal address.

Complaints

If you believe that your rights have been violated, you may file a complaint with the Spanish Data Protection Agency (AEPD) at https://www.aepd.es.

6. Security and Confidentiality

Your personal data will be treated confidentially, and we implement security measures to prevent unauthorized access.

This privacy policy is updated in accordance with current Spanish regulations and the GDPR. We reserve the right to modify it in the event of legal changes or improvements to our services.